COVID-19 Help

Support for Customers that have been affected by COVID-19:

In Texas:
MyAccount is available 24/7 to help you manage your account. You can access usage graphs, view your bills, setup payment profiles, and make payments from any electronic device from the comfort of your own home. 

Additional Help:

-Deferred Payment Plan - You can enter into an agreement with us to pay an outstanding bill in installments. Call 1-877-544-4857 or email to learn more and get started. (Residential and Small Commercial Customers)

- COVID-19 Electricity Relief Program- The Public Utility Commission of Texas has set up a bill assistance program for eligible Residential customers impacted by COVID-19.

How do you qualify for this program? 

If you are a residential customer and a member of your household qualifies for unemployment benefits you are able to contact the Low Income List Administrator (LILA) to sign up at:

1-866-454-8387 (Choose Option 1 After Language selection) 
or online at

You must share proof of unemployment status from the Texas Workforce Commission and essential information (including name, electricity service address, and preferably, REP, and electricity account number with REP with the LILA administrator. 
If you do not yet have your proof of unemployment from the Texas Workforce Commission, you can be provisionally added to the list. You will then have 30 days to submit all paperwork requested or you will be removed from the list Please remember to submit all paperwork to the LILA administrator and not APG&E.

Mail: P.O. Box 4060, Killeen, Texas 76540-4060 

-Pledge Agencies/Community Assistance - Call 211 for more information about agencies in your community that offer assistance, or visit and search for 'Electricity Bill Assistance' to find programs in your area.

We are here to help. Reach out at or 1-877-544-4857 with your questions or concerns. 

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