Can I get my deposit waived?
You may be eligible to have your deposit waived if you meet certain criteria:
- Provide a Letter of Credit showing that you have not been late paying a bill more than once during the last 12 consecutive months.
- You are 65 years of age or older and are not currently delinquent in payment of any electricity accounts.
- You are considered medically indigent as certified by a government entity or government funded energy assistance program and physician.
- You have been declared a victim of family violence as defined in the Texas Family Code 71.004, by a family violence center as defined in Texas Human Resources Code 51.002, by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or Country Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation.
Please submit your documentation to email@example.com or fax to 1-888-456-2085